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Frequent Asked Questions when purchasing promotional products
Action Printing, Inc. has compiled this info so that you may be better informed about our ordering processing policy.

Frequently Asked Questions

I want to place an order, but I have some questions. What can I do?

Customer service is our Number One Priority. Just give us a call at 305-592-4646 and one of our professional customer service representatives will be more than happy to answer your questions. You may also use this contact form to email our customer service department.


How can I place my order?

You can place your order online, by fax, by email or by phone. More details about how to place your order can be found here.


Is my imprint included in the price and are extra charges involved?

Most products we feature include one color imprint, one location in the price. Normally, you can find what is included in the product's description page and look at specifications just below the price table.


How do I get an exact quote, including shipping charges?

You can get an exact quote, including shipping charges, by clicking the "Free Instant Quote" button located in the product's description page. For shipping calculation, you will be required to enter your zip code, once the product's cost is generated.


I want to put my company logo on the item but we do not have digital camera ready art. What do I do?

Prepare your order and submit it by using one of the methods described above, then send us the best copy of your logo such a letterhead, e-mail image, website logo, or sketch by fax, e-mail or regular mail. We maintain a full service art department for development of customer logos into digital camera ready art.
You will be notified of charges before designing your logo, and a final proof will be submitted for approval prior to imprint your product. A firm order must be placed and approved, prior to our beginning art development work.


I have a digital copy of my logo; Do I have to pay additional fees for logo printing?

It all depends of the file you actually have and the product being imprinted. We recommend to complete your order as usual, and submit your actual file for evaluation. We will notify you if your file does not meet the printing standards. See also our "How submit my digital logo?" for more information.


What is your lead time for an order?

Production time for each product is located on the product description page. Please note production time is based in one-color, one-location jobs, begins after credit clarification and art approval, if any, and does not includes transit time. This time is estimated and may be increased by several days in peak seasons.


I have a special event date that has to met, can you help me?

Absolutely! We carry large inventory of products can be handled in rush service. We strongly recommend to contact us immediately with the product of your choice, quantity and item color. We will confirm you immediately if the product can be delivered to meet your event date. Rest assured, that our company policy states that we will not, under any circumstances, take an order we cannot fill in time for your event. Click here for a complete list of Rush Products.


I can’t seem to locate the item(s) I want in the site. Do you have more?

Although we maintain a large selection online, we actually have over 500,000 items available. Please use the following options to find the product you are looking for:

  • Visit the Master Catalog.
  • Send us information about the product and Get a FREE quote.
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    I would like to have a sample of an item before placing my order. If I request a sample, will you send me one?

    We handle sample requests on a, "Case by Case" basis. Since most of the items we feature are of the, "Brand Name Variety", we do not see a real need for samples of those items to be provided. Again, we do sample requests, but on a limited basis.


    Do you accept orders from military installations or government agencies?

    Yes, we do. We accept and ship to APO and accept IMPAC or government credit cards and purchase orders. When placing your order online, please make absolutely certain that you are providing us with the exact way a shipment has to be addressed to be delivered. Also, provide full contact information so that we may contact you in a timely fashion with any questions that we may have.


    What are your general payment terms for an order?

    We accept Visa, MasterCard and American Express credit cards for orders to be delivered inside the United States. We also accept Paypal payments, using your own credit card or your paypal account. We accept written and signed purchase orders from public schools, universities and city, county, state and federal agencies for Net 30 days billing.


    Do you accept orders for shipment outside the USA?

    Yes, but only under certain circumstances.
    1- Full payment in advance for your order via bank wire transfer. (credit cards are not accepted).
    2- If foreign text is to be utilized for imprint, you must provide digital camera ready art file.
    3- Since shipping distance can be a great factor in delivery, overseas critical event dated orders must be shipped via UPS Worldwide Express.
    4- Plan ahead for delivery and save on shipping cost. Overseas customers must provide their choice of carrier, their account information and we will charge shipping, duties and any related charges to their account.
    5- You may contact us for further details via email. Provide full contact information and be as specific as humanly possible concerning the products you desire, the quantities you wish to purchase, the imprinting requirements and any timeframe for delivery that has to be met.


    If you still have any questions please contact us for more information.

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