Frequent Asked Questions about promotional products

Frequent Asked Questions

I want to place an order, but I have some questions. What can I do?
How can I place my order?
Is my imprint included in the price or are extra charges involved?
How do I get an exact quote, including shipping charges?
I want to put my company logo on an item but I don’t have a digital copy, what do I do?
I have a digital copy of my logo; Do I have to pay additional fees for logo printing?
What is your lead time for an order?
I have a special event date that has to met, can you help me?
I can’t seem to locate the item(s) I want on the site. Do you have more?
It is possible to get a sample before placing my order?
Do you accept orders from military installations and government agencies?
What are your general payment terms for an order?
Do you accept orders for shipment outside the USA?
I want to place an order, but I have some questions. What can I do?

Customer service is our Number One Priority. Just call us Toll Free at 1-800-797-1258 and one of our professional customer service representatives will be more than happy to answer your questions. You may also use this contact form to send an email with your questions.

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How can I place my order?

You can place your order online, by fax, by email or by phone. More details about how to place your order can be found here.

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Is my imprint included in the price or are extra charges involved?

Basic prices on most products include one color imprint on one location. Normally, you can find what is included in the product's description page.

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How do I get an exact quote, including shipping charges?

You can get an exact quote, including shipping charges, by clicking the "Free Instant Quote" button located in the product's description page. For shipping calculation, you will be required to enter your zip code, once the product's cost is generated.

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I want to put my company logo on an item but I don’t have a digital copy, what do I do?

Complete the your order using one of the methods described above, then send us the best copy of your logo such a letterhead, e-mail image, website logo or sketch.

We will review your copy and let you know the cost of designing your logo. If you agree, we will finish the design and send you a copy for approval. A firm order must be placed and approved, prior to our beginning art development work.

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I have a digital copy of my logo; Do I have to pay additional fees for logo printing?

It all depends of the file format you actually have and the product being imprinted. We recommend completing the order as usual and submitting the actual file for evaluation. We will notify you if the file does not meet the printing standards. More information about submitting-logos-for-promotional-items here.

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What is your lead time for an order?

Production time for each product is located on the product description page. Production time is based in one-color, one-location jobs, beginning after credit clarifications and art approval, if any, and does not includes transit time. This time is estimated and may be increased by several days in peak seasons.

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I have a special event date that has to met, can you help me?

Absolutely! We carry a large inventory of products that can be handled in rush service. We strongly recommend contacting us immediately with the product of your choice, quantity and item color. We will confirm you immediately if the product can be delivered to meet your event date and estimate costs.

Our company policy states that we will not, under any circumstances, take an order we cannot fill on time, if we accept the order, we guarantee it will be delivered the date requested.

Click here for a complete list of Rush Products.

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I can’t seem to locate the item(s) I want order. Do you have more items?

Although we maintain a large selection online, we actually have over 900,000 items available.Complete the following form to Get a Free quote.

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It is possible to get a sample before placing my order?

Yes, you can order a sample online for any of the products listed. Click “Get a sample” from the product description page and follow the instructions. The sample will arrive sometime between 4 and 8 days.

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Do you accept orders from military installations and government agencies?

Yes, we do. We accept and ship to APO and accept IMPAC or government credit cards and purchase orders. When placing the order online, please provide full contact information so that we may contact you in a timely fashion with any questions that we may have.

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What are your general payment terms for an order?

We accept Visa, MasterCard and American Express credit cards for orders to be delivered inside the United States. We also accept Paypal payments, using your own credit card or your paypal account. We accept written and signed purchase orders from public schools, universities and cities, counties, states and federal agencies for Net 30 days billing.

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Do you accept orders for shipment outside the USA?

Yes, but only under certain circumstances.
1- Full payment in advance via bank wire transfer. (Credit cards are not accepted).
2- Since shipping distance can be a great factor in delivery, overseas critical event dated orders must be shipped via UPS Worldwide Express.
3- Plan ahead for delivery and save on shipping cost. Overseas customers must provide their choice of carrier, their account information and we will charge shipping, duties and any related charges to their account.
4- You may contact us for further details via email. Provide full contact information and be as specific as possible concerning the products you desire, the quantities you wish to purchase, the imprinting requirements and any timeframe for delivery that has to be met.

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If you still have any questions please contact us for more information.